We hope you understand and help us by reporting the scammer's ID : If they have already been connected to your PC for a while, please close UltraViewer by going to menu File > Exit so they can be disconnected from your PC. It will take time to do everything better, but we just want to let you know that we're still working hard to prevent it.

We also established an email address, to receive reports and analyze those reports to block those scammers from using our software as soon as possible. However, we are still working hard to upgrade our automated system to better block these scammers. It's not only our problem, but it's the problem of all other remote desktop software on the market.

We have nothing but the trouble they bring. As the software is partly free, anyone can download it freely on the internet and use it for free remote support. It would be inaccurate with our efforts if we took little to no action to block them. Almost all users are using UltraViewer for good purposes (for remote working, remote support, etc.) there are just some scammers abusing our software, and we're working hard to combat them. If you're writing to us about UltraViewer, a remote desktop software, and some scammers who are using it, We can assure you, we are not associated with any of these instances. Best regards,ĭear Sin Reaper, We deeply and sincerely apologize from the bottom of our hearts for any inconvenience caused to you and anyone who is the victim of scammers. We appreciate your feedback and we will do our best to prevent these types of incidents from happening in the future. If you have any further concerns or questions, please do not hesitate to contact us. You can report any scams or suspicious activity by visiting the following link: We recommend that you report this incident to the appropriate authorities and provide them with any information that you have.

We take reports of such activity very seriously and will take appropriate action to investigate and prevent further occurrences. If you ever encounter any suspicious or fraudulent activity while using UltraViewer, please do not hesitate to report it to us. We apologize for any confusion or inconvenience that may have resulted from this incident. We want to clarify that UltraViewer is a free remote desktop software and is not associated to the scammer claiming to be from McAfee. Reply from Ultraviewer Updated Mar 16, 2023ĭear Andrew, Thank you for your review and for bringing this matter to our attention.

Ultraviewer mobile app